AI Assistants
AI Assistants at your hotel's service.
Three agents, one operating system. Meet GEX (guest experience), SAM (staff & ops), and LORA (revenue) — purpose-built for hotels and working in your team 24/7.
Staff & Ops
SAM — your staff & operations assistant.
One operating system for housekeeping, front desk, F&B, and maintenance. SAM routes work, flags issues, and plans shifts — so supervisors lead instead of dispatch.
Guest experience
Meet GEX — your guest experience assistant.
Missed replies and slow responses frustrate guests and overload staff. GEX automates communication and makes every interaction fast, personal, and effortless — in any language, on any channel.
Save hours
Automate up to 90% of guest requests
GEX reads intent, pulls guest history, and replies in any language — escalating only what truly needs a human.
Boost sales
Turn guest data into targeted upsells
GEX surfaces the right offer at the right moment — early check-in, room upgrade, late checkout, F&B add-ons — based on each guest's profile.
Speed
Built for hotel ops teams
Keyboard-first workflow. Triage hundreds of requests in minutes with pre-built actions for every department.
One hub
Simplify guest access
Give every guest a single hub — messaging, requests, hotel e-shop, services — in their pocket.
Multi-property
Run every property the same way
From one hotel to a roll-up portfolio — Treema runs the same playbook everywhere, with localized brand voice per property.
Operations
Treema App — the core of your hotel operations.
Lost or delayed requests frustrate guests and stress staff. Treema automates and tracks every task — keeping guests happy, teams calm, and costs low.
Tasks
Automated PMS-synced task creation
Every check-in, check-out, and request creates the right tasks for the right team — automatically. No swivel-chair, no missed handoffs.
Integrations
Plugs into your stack
PMS, channel manager, smart locks, cleaning rotas — Treema syncs them so your team doesn't swivel-chair.
Coordination
Cleanings & maintenance, scheduled
Treema books staff to checkouts and pushes maintenance tickets to the right vendor — no manager triage required.
Insights
AI-driven analytics & instant reporting
Live RevPAR, ADR, response time, NPS, and SOP compliance — for every property, every channel, every shift.
